Returns and Exchange

Thank you for shopping with Baxaful! We strive to provide you with high-quality products and exceptional customer service. Please review our Returns and Exchange Policy carefully before making a purchase.

Note: Returns and Refunds are not accepted.

​Returns Policy: We regret to inform you that returns are not accepted at Baxaful. We encourage customers to carefully review product details, dimensions, and specifications before placing an order. If you have any questions or concerns about a product, please contact our customer service team before making a purchase.

  1. Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer service team within 48 hours of receiving the item. We may request photographic evidence or additional information to assess the damage or defect. Upon verification, we will initiate the exchange process.
  2. Incorrect Product Received: If you receive a product different from what you ordered, please contact us within 48 hours of receiving the item. We may request additional information or photographic evidence. Once verified, we will arrange for the exchange of the incorrect product.
  3. Exchange Procedure: To initiate an exchange, follow these steps:
    • Contact our customer service team at [sales@baxaful.com] within 48 hours of receiving the product.
    • Provide your order number, a detailed explanation of the issue, and any requested evidence (e.g., photos, unpacking video).
    • Once your request is approved, we will provide you with instructions for returning the product.

  4. Unpacking Video Requirement: For all exchange requests, we require customers to submit an unpacking video of the product received. This video is crucial for us to assess the condition of the item and ensure a smooth exchange process. Please ensure the video clearly shows the unboxing process and any damage or defects.

Important Notes:

  • Exchange requests submitted after 48 hours of receiving the product will not be considered.
  • Products must be returned in their original packaging with all accessories included.
  • Baxaful reserves the right to refuse any exchange request that does not meet the specified criteria.

By making a purchase on Baxaful, you agree to abide by this Returns and Exchange Policy. If you have any questions or concerns, please contact our customer service team at [sales@baxaful.com].

Thank you for choosing Baxaful!